Acceptance of Terms

Last Updated: April 19, 2024

Travel Navigator™ (“Travel Navigator”, “we”, “our”, “us”) is an online service that provides users (“you”) with valuable health and travel information, and lots more. Our services include the Travel Navigator Website, Web App and related Mobile Apps. 

By using our services, you acknowledge that you have read and understood this Privacy Policy and the information we collect and the way we handle the collected information, and you are agreeing to be bound by the terms of this Privacy Policy. Please review the terms of this Privacy Policy from time to time, as we reserve the right to modify or amend this Privacy Policy or our EULA at any time.

The information contained in this Privacy Policy is not for use within any country or jurisdiction or by any persons where such use would constitute a violation of law. If this applies to you, you are not authorized to access or use any of the information on this service.

If you have any questions about our Privacy Policy, please feel free to contact us.


This Privacy Policy describes in detail our policy and practices regarding how we collect data, then use and disclose information about you.

We understand that providing information online involves a great deal of trust on your part. We take this trust seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services.

Our privacy policy covers these subjects:

  • What information we collect from you
  • How we use your information
  • With whom we share your information
  • How Long We Keep Your Information for
  • Your rights and choices with respect to the collection and use of your information
  • How we protect your information
  • Children’s privacy
  • External links
  • Changes to this Privacy Policy
  • How you can contact us
- Information We Collect -
Information About You

We receive and store personal information to provide better services. We store any information you enter on our Website, App, or give us in any other way. This includes information that can be used to identify you as an individual or to contact you directly. 

Personal information includes information you provide us such as your first and last name, telephone number, postal and email addresses, username and password. We may also request information about your travel plans, style, and preferences.

You can choose not to provide this personal information to us, but in general some information about you is required for you to receive relevant offerings from Travel Navigator and enjoy other benefits of being a registered member. For example, only registered members can access travel planning content, receive alert notifications, and access targeted contextual information. In addition, some information is also required for you to ask us a question or initiate other transactions on our site.

Other information we may choose to collect may also include details such as your IP address, information identifying your device, and browsing history, to the extent that information is about you.

Information About Others

You will have the opportunity to provide contact and travel-related information for other people through our Website or App. If you do, you may need to submit personal information related to that individual. You must obtain the consent of other individuals prior to providing us with their personal information.

Information from Other Sources

We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit Travel Navigator by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Website or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services. We also partner with certain insurance providers and other intermediaries to provide personalized content on Travel Navigator for members and clients of those organizations. We will work with our existing partners and potential future partners to improve and personalize your use of our Website and App in accordance with the practices outlined in this Privacy Policy.

Automatic Collection of Information

We automatically collect some information from your computer or Device when you visit Travel Navigator. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Payment Information

If you contract for additional services with affiliated or third-party suppliers, facilitated by Travel Navigator, we may collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the additional services to complete the transaction. Please note that the supplier processes your payment, not Travel Navigator, unless otherwise specified. You agree to review and be bound by the supplier’s policies and procedures before making a reservation through Travel Navigator. We may offer members the option to save information related to method and choice of payment on our Website.

Location Information and Other Information from Devices

When you use our App on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Travel Navigator website. In addition, we may collect information about your location if you have instructed your Device to send such information to the App via the privacy settings on that Device, or if you have uploaded data with location information. We may use the location information collected from your Device to enhance your use of the App by providing you with relevant content and contextual information. For example, we may use your location to show relevant travel information related to where you are traveling. You can change the privacy settings of your Device at any time to turn off the functionality to share location information with the App. Please note that turning off location sharing may affect certain features of our App. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Cookies and Other Web Technologies

We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any website. They are stored by your Internet browser. Cookies contain basic information about your Internet use. Your browser sends these cookies back to the site every time you revisit it, so it can recognize your computer or mobile device and personalize and improve your site experience.

Travel Navigator, its affiliated websites, and Apps use cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site.
  • To help us customize the content, experience, and advertisements provided to you on our websites and Apps.
  • To help measure and research the effectiveness of features and offerings, advertisements, text (SMS), and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

Response to Do Not Track Signals

Your web browser may transmit a “Do Not Track” (“DNT”) signal to Travel Navigator and other websites. Because of differences in web browsers’ default settings and the manner in which browsers incorporate DNT signals, it is sometimes unclear to site operators whether site visitors have selected the DNT setting themselves, or whether they are aware that they have a choice in determining the setting. Travel Navigator does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and Travel Navigator recognizes such standards, we may re-evaluate this approach. At the present time, our policy in relation to cookies in particular is set out above under “Cookies and Other Web Technologies”.

How We Use Your Information

Travel Navigator uses the information we collect about you for the following general purposes:

  • for registration and to manage your account, including to allow your access to and use of our Website and App;
  • to communicate with you in general, including to provide information about Travel Navigator;
  • to respond to your questions and comments;
  • to measure interest in and improve our products, services, Website and App;
  • to notify you about special offers and products or services available from us or our partners that may be of interest to you in accordance with your preferences;
  • to otherwise customize your experience with Travel Navigator;
  • to solicit information from you, including through surveys;
  • to resolve disputes or troubleshoot problems;
  • to prevent potentially prohibited or illegal activities;
  • to enforce our Terms of Use; and
  • as otherwise described to you at the point of collection.
With Whom We Share Your Information

We do not share your information outside of Travel Navigator, except with the following entities:

  • Suppliers. Throughout Travel Navigator and its affiliated sites, all products and services provided by third-party suppliers are described as such. Information that we share with suppliers will be treated according to applicable suppliers’ privacy policies, except for payment information. We share payment information only when it is necessary for transactions facilitated through or made on Travel Navigator, and we restrict suppliers’ use of payment information for these purposes. We encourage you to review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may purchase through or be directed to by Travel Navigator. Please note that these suppliers also may contact you as necessary for purposes consistent with the practices described in their privacy policies and terms of use.
  • Third-Party Vendors. Third-party vendors may provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or App. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  • Business Partners. Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
  • Affiliated Websites. If you were referred to Travel Navigator from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and preferences, about you with that referring website.
  • Companies within our corporate family. We may share your personal information within the Health Care Services International Inc. group of companies. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you in accordance with your preferences. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  • to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
  • to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Travel Navigator, our customers, or others; and in connection with our Terms of Use and other agreements; or
  • in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website or App receives or the most popular content. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How Long We Keep Your Information for

We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. If you have submitted personal information to Travel Navigator and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information. You can also access and update your contact information by visiting your profile page or settings on the Travel Navigator Website or App, as applicable. We may retain certain information associated with your account in our archives, including for analytical purposes, as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.

Your rights and choices with respect to the collection and use of your information:

  • You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered on Travel Navigator.
  • You have the right to ask us what personal information we hold about you by contacting us at the address below (see “Contact Us”).
  • We endeavor to ensure that your personal information is relevant to its intended use, accurate, and complete. You can also review, add or update the information you have provided to us by visiting your profile on our Website or in the App.
  • You also can add or update information and close your account as described above. If you decide to close your Travel Navigator account, we will deactivate your account and remove your profile information from active view.
  • Please note that we may send you other communications, including service announcements, and administrative messages relating to your Travel Navigator account.
How We Protect Your Information

We want you to feel confident about using Travel Navigator, and we are committed to protecting the information we collect. While no website or application can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal information you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children’s Privacy

Services provided by Travel Navigator target the general audience. Travel Navigator does not offer services directed to children. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or a guardian and you are aware that your child has provided us with personal data, please contact us. Should we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take the necessary steps to delete or destroy that information as soon as reasonably possible. 

External Links

Our Website or App may include links to third party websites. If you access other websites from the links provided on our Website or App, the operators of those websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

International Transfer

Some of the third-party companies, agents, and contractors that we engage to perform services on our behalf may need to transfer your personal information internationally to provide their services, including to territories outside of North America. Some territories may not have data protection laws as strict as those within the North America, but Travel Navigator does take steps to ensure that your privacy is nonetheless protected. By using our services, you understand that your information may be transferred to our facilities and those of third parties with whom we share it as described in this Privacy Policy.

Changes to this Privacy Policy

Travel Navigator may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the top of this page, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Travel Navigator – Privacy & Compliance Officer

Health Care Services International Inc.

2 Bloor Street West Suite 700 Toronto, ON

Canada M4W 3R1

Telephone: 1-416-644-2082 ext. 308

Call Recording and Monitoring

Please be aware that calls to and from Travel Navigator may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for if reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

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